Return policy

Return Policy – Ustamps.net

At Ustamps.net, we are committed to providing you with high-quality products and exceptional service. We understand that sometimes you may need to return or exchange an item. Our return policy is designed to make this process simple and transparent for you.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • Return Window: Items must be returned within 14 days of receipt.
  • Condition of Items: Products must be in their original, unused condition, including all packaging and materials.
  • Proof of Purchase: A valid receipt or order confirmation must accompany the return.
  • Exclusions: Partially used or damaged products (unless defective upon arrival) are not eligible for returns.

Return Process

We aim to make your return process as smooth as possible. Please follow these steps:

  1. Contact Customer Support:

    • Email us at support@ustamps.net or call our support line.
    • Provide your order number, the reason for the return, and photos of the product if applicable.

  2. Receive Return Authorization:

    • Our team will review your request and issue a Return Authorization (RA) if your return is approved.
    • You’ll receive detailed instructions on how to return the item.

  3. Prepare the Return Shipment:

    • Safely package the item to avoid damage during transit.
    • Include the RA form or email confirmation in the package.
    • Customers are responsible for return shipping costs unless the item arrived defective or incorrect.

  4. Ship the Package:

    • Use a reliable shipping service with tracking to ensure we receive the return.
    • Keep the tracking information for reference.

Refund Policy

Once your return is received and inspected, we will process your refund under the following terms:

  • Refund Amount: Refunds will cover the cost of the item(s) but not shipping fees unless the return is due to our error.
  • Refund Timeline: Refunds will be issued within 5-7 business days to your original payment method.
  • Notification: You will receive an email confirmation once your refund has been processed.

Exchanges

  • If you need to exchange an item, follow the steps for initiating a return.
  • Once we receive your return, you can place a new order for the desired item.
  • Exchanges are subject to product availability.

Defective or Incorrect Items

If your item is defective or incorrect upon arrival:

  • Contact us immediately at support@ustamps.net with details and photos of the issue.
  • We will cover the shipping costs for returning defective or incorrect items and send a replacement at no additional charge.

Non-Returnable Items

Certain items are not eligible for returns, including:

  • Products damaged due to improper use or handling.
  • Bulk purchases exceeding 10,000 stamps unless prior approval is granted.
  • Clearance or final sale items.

Late or Missing Refunds

If you haven’t received your refund within the stated timeline:

  • Check with your bank or credit card company as processing times may vary.
  • Contact us at support@ustamps.net for assistance if the issue persists.

Return Shipping Policy

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
  • Ustamps.net is not liable for lost or damaged returns, so we recommend using a trackable shipping service.

Contact Us

Your satisfaction is important to us. If you have questions or concerns about our return policy, please reach out to our customer support team:

We appreciate your trust in Ustamps.net and are here to ensure your shopping experience is smooth and enjoyable.

This extended return policy covers all possible scenarios and ensures clear communication for customers. Let me know if you'd like any further adjustments! 😊