Will these stamps work on my mail?
Yes. These are Forever stamps, valid for postage, and you use them for regular mail just like any other stamps: peel one off, stick it on your envelope, and drop it in the mailbox. Each Forever stamp covers a 1-ounce First-Class letter in the U.S., even after postage rates go up.
Here's our promise: If a stamp from us doesn't work for your mail, we'll refund you for the stamps that didn't work. Email support@ustamps.net within 60 days of delivery with your order number and a photo of the envelope that came back.
Where do your stamps come from?
We source our stamps from stamp dealers and retailers. We're an independent shop, not part of USPS.
Every order is covered by our money-back promise (see “Will these stamps work on my mail?”).
When will my order ship, and how do I track it?
We usually get your stamps out the door within 3 business days (we ship Monday through Friday).
As soon as your stamps ship, you'll get an email with your tracking number, so you can follow the package all the way to your mailbox.
If your order ever takes more than 10 business days to ship, email support@ustamps.net. We'll get it moving and send you a $5 coupon for the wait.
Note: the tracking email covers your stamps. Accessories and non-stamp gifts ship separately and usually don't have their own tracking number (see “Will everything in my order arrive together?”).
How long will my stamps take to arrive?
Here's the usual timeline:
- Getting your order ready: usually 3 business days.
- On the way with USPS First-Class Package: usually 2–4 business days.
Most orders arrive within 7 business days of ordering. Around the holidays, or when USPS is backed up, it can take longer.
If your tracking stops moving or something looks off, email support@ustamps.net with your order number. We'll chase it with USPS for you. And if a package is still in transit after 60 days, we'll send a new one.
Will everything in my order arrive together?
Not always, and we'd rather tell you now than have you worry later.
Your stamps ship from the USA. Stickers, vintage envelopes, letter paper, wax seal kits and other non-stamp items, including non-stamp free gifts, ship separately from our partner in China. They often arrive after your stamps.
These smaller parcels usually don't have a tracking number of their own, so you may not get a tracking email for them. That's normal and doesn't mean anything went wrong.
If an accessory or gift hasn't arrived 30 days after your order ships, email support@ustamps.net with your order number and we'll send it again.
Where do you ship from, and where do you ship to?
Your stamps ship from within the USA by USPS First-Class Package. We ship to U.S. addresses only.
One exception: accessories and non-stamp gifts ship separately from China (see “Will everything in my order arrive together?”).
What if something's wrong with my order?
Then we fix it. Here's exactly how it works:
- A stamp doesn't work for your mail: If a stamp from us doesn't work for your mail, we'll refund you for the stamps that didn't work. Email support@ustamps.net within 60 days of delivery with your order number and a photo of the envelope that came back.
- Your package arrived damaged or with the wrong items: email us within 14 days of delivery with photos. Once we've confirmed the problem, we'll reship it at our cost.
- You changed your mind: we can't accept returns of stamps for a change of mind. Not sure which pack is right for you? Email us before you order and we'll help you pick.
- You need to cancel: email us within 30 minutes of placing your order. Once an order is in the mail, we can't pull it back.
Refunds go back to your original payment method. Your bank may take a few extra days to show it.
Full details are in our refund policy.
I didn't get my order confirmation email. Is my order OK?
Almost always, yes. The confirmation email (from “USTAMPS”) is sent right after checkout. If you can't find it:
- Check your spam, Promotions and Updates folders.
- Search your inbox for “USTAMPS”.
- Double-check the email address you typed at checkout. A small typo is the most common reason.
Still nothing? Email support@ustamps.net with your name and shipping address. We'll confirm your order and resend the details. We reply on business days, and your order keeps moving while you wait. A missing email never holds up your shipment.
Is it safe to pay on ustamps.net?
Yes. Our store runs on Shopify, and checkout is encrypted (look for the padlock in your browser's address bar). Your card is processed through Shopify's checkout, and we never see or store your full card number.
What forms of payment do you accept?
We accept major credit and debit cards, plus Shop Pay, Apple Pay and Google Pay. You'll see every option available to you on the checkout page before you pay.
Do I need an account to place an order?
No. You can check out as a guest with just your email and shipping address. Your order confirmation and tracking come to your email either way.
If you'd like an account, it keeps your orders in one place and saves your address, so your next checkout is quicker.
Still have a question?
Email support@ustamps.net and someone on our team will write back. We reply on business days, Monday to Friday.
Including your order number (if you have one) helps us answer faster.
